CITIZEN SERVICES

We provide citizens with the benefits of a digital society. We help the country in the transformation of citizen services in a digital society.

Identity

Verification Systems

Technological solution that allows, by taking the citizens fingerprint, to consult the official databases of the Civil Registry of the Tribunal Supremo de Elecciones to validate the users identity and to provide the client with verification of this query. The solution offers a reliable official mechanism to validate the identity of individuals, and ratify the authenticity of the identification document.

Benefits

  • Robust service infrastructure.
  • Approved biometric readers.
  • Use of country’s official database.
  • Fingerprint Real-time verification.
  • Compliance with the Law on Protection of Citizens Information.
  • Secure identity verification and state support.

Features

  • Infraestructura robusta del servicio.
  • Lectores biométricos homologados.
  • Utilización de la base de datos oficial del país.
  • Verificación en tiempo real de la huella dactilar.
  • Cumplimiento de la Ley de Protección de la Información a los Ciudadanos.
  • Comprobación de identidad segura y con respaldo estatal.

Racsagrama

Service that allows your organization to send telegrams with legal validity, which makes it very useful for the financial, commercial and governmental sectors to carry out procedures such as collection notices, permit approval, appointments, among others.

Benefits

  • Proof of delivery is legal, so that the acknowledgment of receipt can be confirmed.
  • Delivery of copies or duplicates of the telegram, according to your organization convenience.

Features

  • Nationwide distribution.
  • Easy access by a calling to 1023.

Commercial offer

  • One single charge per block of 25 words.
  • Discounts on monthly blocks processed starting at 450 blocks.

We achieve that the citizen saves time when carrying out procedures with the State institutions.

INMMIGRATION SERVICES

Request your appointment to carry out any of the following procedures:

  • Passport for minors
  • Dimex permissions and their various categories
  • Exit permits for minors
  • National passport renewal and Dimex

Conozca los requisitos y procesos migratorios llamando al 1311.

SICOP (INTEGRATED SYSTEM OF PUBLIC PURCHASING)

Technological platform to administer and manage the purchases of the Public Institutions of Costa Rica. By calling 1311, independent professionals, SMEs and businesses in general can begin their registration process as a State provider; The platform brings together public tenders, being a business portal between Public Institutions and Commercial Suppliers.

By contacting line 1311, you will have advice focused on providers, for the use of the platform. In addition, you can request your digital signature and obtain technical support for the use of it.

We invite you to visit the public purchasing platform: www.sicop.go.cr

HEALTH REGISTER

In Costa Rica, procedures for issuing and renewing health records can be carried out online, through the digital platform www.registrelo.go.cr

Register it simplifies and streamlines health registration procedures in an efficient, safe, transparent and simple way.

Keeping government entities interoperating for the performance of a platform like Register it has been a public milestone. In these efforts, the Ministry of Health, the National Registry, the Supreme Electoral Tribunal, the Central Bank, the Ministry of the Economy, Industry and Commerce and the Costa Rican Social Security Fund interact continuously; through a single digital window, where it has been possible to transform procedures, filter and reduce props, reduce waiting times and provide visibility to the interested party about their efforts.

Through line 1311, support is provided to enter the platform and carry out the corresponding processes.

Learn more about this platform at www.registrelo.go.cr

INSCRIPTION AND CARRYING OF WEAPONS

Complete your procedures for the sale, registration and issuance of permits to carry weapons in a single digital window; as well as the regulation of companies and private security agents.

Information technologies are an ideal tool to make substantial improvements in the level of competitiveness and efficiency of the State. That is why the Ministry of Public Security, together with RACSA, developed a technological platform that will allow the registration procedures of security agents and companies, as well as the records of possession and carrying of weapons, to be carried out in a more expeditious, efficient and easy to manage, both for the Administration and for the citizen.

The Control System for the Carriage of Arms and Private Security (CONTROLPAS) is a technological solution that will allow the management of requests for the sale, registration and issuance of permits to carry weapons; as well as the regulation of companies and private security agents.

Through this service, advice is provided for the use of the platform, various procedures are managed for the acquisition and carrying of weapons.

The service also applies to the assignment of appointments for the withdrawal of the license and the verification of weapons

We invite you to visit the platform  here

CrearEmpresa (CREATE A COMPANY)

The single window platform via the web, emphasized in the creation or registration of joint-stock companies or limited responsibilities before the National Property Registry. In addition to inquiries and requests for legalization of books and patents, which allows the simplification of procedures. The Create Company line is responsible for providing support to users to enter the platform and carry out registration processes for companies and legalization of books.

Manage your procedures from anywhere and at any time, entering the platform:

 www.tramiteya.go.cr

Digital Signature Request

Acquire your Digital Signature to carry out any procedure before any public or private institution. By having your own Digital Signature, it will allow you to give security, integrity and trust to the electronic documents that you sign, because they acquire legal value and probative character as defined by Law number 8454-Law of Certificates, Digital Signatures and Electronic Documents here.

The digital signature is an instrument with technical and regulatory characteristics. This means that there are technical procedures that allow the creation and verification of digital signatures, and there are normative documents that support the legal value that such signatures possess.

By calling 1311, you can request your appointment to start the application, renewal, change or forget pin process. Also, you can get the card reader.

These appointments are available for physical users with either a national ID or DIMEX.

Specialized technical support is also provided to help you configure your computer equipment recognize this tool. This consists of downloading and installing the digital signature drivers, additionally, through the user’s computer, we can guide them to validate the validity of their certificate.

Los interesados pueden llamar al 1311 para agendar una cita.

BILLING

Anticipate the payment of an account receivable, which is assigned to a natural or legal person and this, in turn, is in charge of managing and collecting said document.

The user will be able to digitally enter the invoice discount procedure, contracts, among others, at any time and throughout the year, avoiding travel and shortening service times.

RACSA offers you the digital platform to carry out your Billing procedures at: www.tramiteya.go.cr

For Discounters (Financial entities) we invite you to join the ¡YA! Transaction platform to carry out your Digital Factoring procedures at any time of the day.

For more information on how to be part of this platform, you can consult by calling the Citizen Services line 1311 or making the request through the contact us form here.

Medical

Digital RECORD

Vital-e is a tool that provides access and availability to the medical history, clinical protocols, medications and recommendations for specific studies on a patient. With this solution, your company can support the development of health programs based on the analysis of the information generated through the exploration of clinical records and preventive care.

Teleconsulta Vital-e Expediente Medico Digital

The Vital-e Digital Medical Record has specialized modules for:

  • Business Medicine
  • Medical records
  • Electronic Agenda
  • Reporting
  • Teleconsultation, among other functionalities.

 

With the Vital-e Digital Medical file you can provide TELECONSULTATION to your teleworkers.

Benefits

  • Competitiveness in the streamlining of procedures.
  • Patients medical history information Centralization
  • High availability of the service.
  • Exchange of information in a safe and reliable manner under interoperability standards.
  • Modern and efficient solution, aligned to global trends.

Features

  • Continuous support in health care.
  • Immediate communication between the different medical units.
  • Exchange of information with the Blood Bank, Imaging, Hemodialysis, among others.
  • Source of documentation information, images, procedures, analysis and patient information.
  • Preventive management, assistance, labor related consultations, regional medical systems.

DIGITAL PRESCRIPTION

It is a platform created by the Ministry of Health and RACSA to carry out the management and control of the prescription, marketing and dispatch of psychotropic and narcotic drugs. Quickly and safely: Generate, validate, transmit, dispatch and document a prescription.

BENEFITS

  • Avoid typing and transcription errors of recipes.
  • Eliminate reading errors in duplicate recipes.
  • Ensures understanding of doses, indications and names of medications.
  • Reduces the entry of prescriptions to pharmacies to seconds.
  • Increases security and traceability of information between systems.

CHARACTERISTICS

  • Improves the control and supervision of psychotropic and narcotic drugs.
  • Generates digitized information from the pharmacy inventory.
  • As well as the prescription of the medical professional.
    Provides the treating physician with a 24/7 patient drug history.
  • Traceability of medications between the prescriber, pharmacist and patient.
  • Integration of Professional Associations as a guarantee of the current exercise of the profession.
  • It allows to have controlled inventories to reduce the illicit market.