Share on facebook
Share on twitter
Share on whatsapp

MISSION

Be a state strategic partner for the transformation of services in a digital society.

VISION

Be an Innovative company that facilitates the competitiveness of ICE Group, by becoming the
strategic partner for the public sector and its companies.

HISTORY

OF RACSA

We have more than 90 years of history in telecommunications in Costa Rica. For decades we have been transforming into a first-class technology services company, with solutions focused on the public, business and residential sectors.

1920

Wireless telegraphy and telephony are declared public services

1921

An authorization was issued to both engineers to establish the Compañía Radiográfica Internacional de Costa Rica

1922

The exploitation of these services is conceded to the engineers José Joaquín Carranza Volio y Ricardo Pacheco Lara

1945

An extension is provided to the company for 25 years for the exploitation of services

1964

The government grants an indefinitely power to the Instituto Costarricense de Electricidad to exploit the telecommunication services

1964

ICE and Compañía Radiográfica Internacional de Costa Rica established a partnership
named Radiográfica Costarricense, S.A. (RACSA), for a thirteen year term

1974

RACSA offers fully automated telex services

1975

ICE buys out all stock from RACSA and becomes the sole owner.

1977

RACSA’s concession was extended for another 10 years

1985

Concession is once more extended for another 10 years as of 1988. During this decade RACSA introduces to the local market novel telecommunications services, such as RACSAFAX for the transfer of written information, and RACSAPAC (Public Data Network X.25) to provide communication services and at Central American level

1991

RACSA inaugurates RACSASAT, a satellite tele-port, beginning a new era in digital corporate communications. RACSA offered satellite communications through services such as RACSALINK, fiber optic rings, RACSARID Y RACSANET, allowing the development of high efficiency networks and favoring the establishment of technological companies in the country

1992

The Legislative Assembly extends the social term to Racsa for 25 more years

1994

RACSA starts commercializing the internet service.

1999

Satellite Tele-port RACSA-Zurquí is inaugurated, allowing international connection of RACSA services via satellite

2003

A second international connection is inaugurated. Submarine fiber optic cable Arcos 1, assuring a better connectivity

2007

RACSA offers WiFi free internet in various locations throughout the country, as part of their social commitment to reduce digital accessibility and to democratize the internet service

2008

RACSA contracts a link with the international submarine fiber optic global crossing across the pacific, ocean to have another point of connectivity with the United States of America

2010

Cloud platform services are offered, allowing RACSA clients to Access the latest technology and software remotely. At the same time, RACSA takes over sales, edition, printing and distribution local telephone books, and offers a broad variety of related information systems. Currently: RACSA is focused on being Innovative Company of Costa Rica, contributing with “specialized solutions” to the market, including Government, municipalities, Credit Unions, SMB’s, residential and corporate markets, with cutting edge technology and world class services

 



HISTORY IN PICTURES

HISTORY OF

INTERNET IN COSTA RICA

In 1994 RACSA inaugurated the commercial Internet service, to expand the technological and information possibilities between companies, facilitate access and allow the rapid exchange of updated information.

Ten years ago, a new challenge was started, which consisted of expanding the service to the personal and residential sector.

Since its inception to date, the growth of the Internet service in Costa Rica has experienced a constant growth of more than 10% per year, facilitating immediate reach and penetration to the market for information and service providers towards potential clients. All, in a very dynamic and cost efficient way.

In 1994 RACSA inaugurated the commercial Internet service, to expand the technological and information possibilities between companies, facilitate access and allow the rapid exchange of updated information.

Ten years ago, a new challenge was started, which consisted of expanding the service to the personal and residential sector.

Since its inception to date, the growth of the Internet service in Costa Rica has experienced a constant growth of more than 10% per year, facilitating immediate reach and penetration to the market for information and service providers towards potential clients. All, in a very dynamic and cost efficient way.

At RACSA we continuously develop projects associated to the Internet allowing customers to have value-added services according to the needs of the country’s productive sectors, as well as the interest of the residential sector. This is because we want to be the technological bridge between content providers and their customers.

WORLD’S

INTERNET HISTORY

The beginning of the Internet goes back to the 60s. It was born with the idea of becoming a global broadcasting tool, a mechanism to disseminate information and a means for collaboration and interaction between people and their computers, regardless of their geographical location.

Internet today is already one of the most significant developments in the field of research and information infrastructure.

WORLD’S

INTERNET HISTORY

In 1994 RACSA inaugurated the commercial Internet service, to expand the technological and information possibilities between companies, facilitate access and allow the rapid exchange of updated information.

Ten years ago, a new challenge was started, which consisted of expanding the service to the personal and residential sector.

Since its inception to date, the growth of the Internet service in Costa Rica has experienced a constant growth of more than 10% per year, facilitating immediate reach and penetration to the market for information and service providers towards potential clients. All, in a very dynamic and cost efficient way.

At RACSA we continuously develop projects associated to the Internet allowing customers to have value-added services according to the needs of the country’s productive sectors, as well as the interest of the residential sector. This is because we want to be the technological bridge between content providers and their customers.

Late 50’s

At the height of the Cold War between the United States of America and the Soviet Union, the US Department of Defense began to worry about what could happen to their national communication system if nuclear war broke out.

1962

A US government researcher, Paul Baran, proposed a communications system using computers connected in a decentralized network, so that if one or several important nodes were destroyed, the others could communicate with each other, without any inconvenience

1969

The Pentagon Advanced Research Projects Agency (ARPA), created the first computer network, ARPAnet. During the first stage, the network had four computers connected

1971

11 additional nodes were added.

1972

40 computers were connected to the network. A group of specialists interested to communicate various types of computers established the Inter Networking Working Group

1974

The document for Protocol Packet Network Internet Working was written; explaining how to resolve communications problems among different types of computers.

1978

Protocol ideas began to be applied in a limited form
1982

All of the ideas were finally applied thoroughly, it was called Transmition Control Protocol – Internet Protocol (TCP-IP). As of this year the word internet began to be used.

1987

La National Science Foundation (NSF) creates NSFnet, a high efficiency network capable to connect 7 networks with 5 super computer centers, to provide access to the researchers located in different parts of the US territory. With this new network they were able to increase data transfer speed from 56 kbps to 1.5 Mbps.

 

MORE DATA

1971

Ray Tomlinson sent the first email message

1990

The pioneer network: ARPAnet that originated the internet stopped working

1992

Tim Berners Lee (currently the director of World Wide Web Consortium), creates the World Wide Web, using three new resources: HTML (Hypertext Markup Language), HTTP (Hypertext Transfer Protocol) and a client program, called Web Browser

1993

Mosaic (Web Browser), was created. It gained popularity very rapidly, but soon Netscape arises and becomes one of the most used internet programs at its peak

SOCIAL

CORPORATE

RESPONSIBILITY

Alignment with Sustainability is our line of action

RACSA has the alignment that defines the Corporate Social Responsibility Policy of the ICE Group. Likewise, the Sustainable Development Goals (SDGs) are linked to their mission and vision, in the objective 11 Sustainable Cities and Communities Applicable to two of the fundamental issues of social responsibility, RACSA develops what concerns Governance and the Environment.

Governance

 

This is the fundamental subject of Social Responsibility, which allows RACSA to take responsibility for the impacts of its decisions and activities and to integrate, through processes and structures for decision-making in the economic, social and environmental spheres at all levels, the company.

Under this line, the RACSA Management based on the guidelines established in the update exercise of the ICE Group Strategy approved in session 6201 of November 21, 2016 and as part of the continuous improvement processes, updates the Plan Strategic 2015-2018, incorporating a business profile, which considers the refocusing, stabilization, growth and financial optimization of RACSA. Likewise, in congruence with this new Plan, strategic objectives are established, related to the matters of Governance, since actions are identified to evolve to a digital integrator, according to what is set out in the new business profile, for which everything has been developed. a transformation process called Digital Challenge 2018.

In parallel, as evidence of the momentum of the General Management, the process of alignment with Sustainability is continued, for the business model of RACSA. Among the main activities are:

• Formalization and disclosure of the Sustainability Policy of RACSA
• CSR sensitization talks for management level and department heads.
• Online course on the incorporation of the RS to the Company.
• Application of the IndicaRSE Diagnosis in RACSA.
• Presentation of management reports (PGAI and POI).
• Materiality Analysis Workshop, with accompaniment of the Business Association for Development (AED).
• Preparation of RACSA Business Plan.

Environmental performance

 

The relevance of the actions developed by RACSA in environmental matters is granted by international treaties, Article 50 of the Constitution and the entire regulatory body on environmental matters in the country.

The National Development Plan 2015-2018, “Alberto Cañas Escalante”, gives sustenance and applicability to the Environmental Management System (SGA) of RACSA, and also the National Climate Change Strategy, to the Institutional Strategic Plan of Climate Change, to seek the reduction of emissions, mitigation of greenhouse effect gases (GHG) and awareness in this area. Based on this, objectives related to Environmental Performance are incorporated into the Strategic Plan 2015-2018.

The environmental actions developed were within the scope defined in the Institutional Environmental Management Program (PGAI) 2017-2021. The fulfillment of the environmental commitments, strongly supported by the General Management, is evidenced in the qualification periodically carried out by the Directorate of Management of Environmental Quality (DIGECA), of MINAE. The location of RACSA in the system used by DIGECA is updated here.

According to this instrument, RACSA is located with an “Excellent Performance”, by virtue of the fulfillment of the Action Plan of the PGAI 2017-2021, which contemplates the environmental aspects within the topics of Air Management; Water management; Soil management and solid waste; Threats and natural and anthropic risks; Cultural and landscape resources and Energy resources management.

MANAGEMENT

POLICIES

RACSA innovative company of the ICE Group dedicated to commercialization and installation of specialized services and infocommunications systems and the technological partner par excellence of the Public Sector and its companies. The General Management of RACSA considers and declares as its Management Policies the following:

QUALITY

Achieve full customer satisfaction through strict compliance with the contracted requirements, maintaining a high level of innovation in the development and provision of services with an efficient process approach and a permanent system of continuous improvement.

OCCUPATIONAL SAFETY AT WORK

Provide safe working conditions for employees complying with the applicable requirements and defining controls for the mitigation of occupational safety risks at work.

ENVIRONMENT

Carry out our work in harmony with the environment, ensuring environmental aspects and complying with the applicable provisions of the local legislative framework.

BOARD

OF DIRECTORS

Laura-Maria-Paniagua-Solis

Laura María Paniagua Solís

President

Gustavo-Adolfo-Valverde-Mora

Gustavo Adolfo Valverde Mora

Vicepresident

Rodolfo Enrique Corrales Herrera

Secretary

Erick Mauricio Brenes Mata

Treasurer

Ileana-Camacho-Rodriguez

Ileana Camacho Rodríguez

Vocal

VIGILANCE

COMITEE

hissell-min

Mrs. Hissell Mayorga Quirós

max-min

Mr. Max Boza Calvo

Foto Raul Sequeira

Mr. Raúl Eduardo Sequeira Chávez

Senior

Management

Gerson Espinoza Monge

RACSA General Manager a.i. - Financial Director

Master in Business Administration from the Francisco de Vitoria University (Madrid), Bachelor of Public Accounting from the International University of the Americas. He has a specialization in Project Management and Corporate Finance.

He has vast experience in the comprehensive administration of corporate finance, for local and foreign transnational companies, dedicated to the technology, information systems, manufacturing and telecommunications industries. Focused on the improvement of financial and operational management, project management, construction of high performance work teams and the achievement of objectives.

Suzeth Rodríguez Solís

Operations Director

Bachelor in Systems Engineering and Bachelor of Business Administration with an emphasis in Management from the International University of the Americas. It has certifications in ITIL 3, COBIT 5, as well as certifications of doinGlobal and the University of Salamanca on Smart Cities and Smart Cities.

Illiana Rodríguez Quirós

Legal Advisor

Attorney at law from the University of Costa Rica (UCR). Her thesis on the Illicit Reproduction of Software was approved with distinction and recommended to be published by the UCR.

Anabel Calderón Sibaja

Administrative director

Economist with a Master’s degree, internationally certified as a personal coach and coach for entrepreneurs, certified specialist in human talent management issues and training in managerial development, strategic planning and project administration.

María de la Cruz Delgado-A-01

María de la Cruz Delgado Alpízar

Director of Platform Management

She is a professional in Communication Sciences and Informatics, a master’s degree in Computing and Informatics and a degree in Computing and Informatics with an emphasis on Information Systems. All her professional studies were completed at the University of Costa Rica (UCR).

As part of hercomplementary studies, she has the following certifications:

Specialization in Management Skills, University of California, Irvine Extension and Aden International Business School

Cobit 5, Itil v3 Certification

Her professional career has allowed her to develop important knowledge in project management, system migration to new platforms, Onix Operating System, Internet Network Operation, Security and Access to Applications and IP Network Security.

Marco Meza Altamirano

Commercial Director

Bachelor of Computer Engineering and Bachelor of Networks and Telematic Systems.

He has more than 15 years of experience in the Infocommunications Sector, holding different Management and Coordination positions in the Marketing and Sales area.

He has been responsible for the development of business and commercial strategies for different markets and participants as a member and coordinator of corporate committees.

It also has different management, commercial and technical certifications.