{"id":1607,"date":"2020-05-30T03:18:30","date_gmt":"2020-05-30T09:18:30","guid":{"rendered":"https:\/\/racsa.wordpress.com\/?p=1607"},"modified":"2022-04-20T07:32:33","modified_gmt":"2022-04-20T13:32:33","slug":"retiro-del-servicio-sip-trunk-de-racsa","status":"publish","type":"post","link":"https:\/\/www.racsa.go.cr\/blog\/retiro-del-servicio-sip-trunk-de-racsa\/","title":{"rendered":"Retiro del Servicio SIP TRUNK de RACSA"},"content":{"rendered":"<p style=\"text-align:justify;\">Se comunica a nuestros clientes del servicio SIP TRUNK de RACSA en telefon\u00eda fija, a partir del mes de junio del 2020, se iniciar\u00e1 el retiro del servicio de una forma controlada y programada. Es importante indicar que no se aplicar\u00e1 la renovaci\u00f3n autom\u00e1tica contractual del servicio, para que su representada busque alternativas a nivel de mercado, con otros operadores telef\u00f3nicos IP que le puedan suministrar la soluci\u00f3n, en consecuencia, se le notifica con un plazo de 30 d\u00edas de anticipaci\u00f3n, seg\u00fan lo dispuesto en el Reglamento de Protecci\u00f3n Usuario Final\u00a0 y apegados al proceso ratificado por oficio Ref.: 04261-SUTEL-DGM-2020 de la Superintendencia de Telecomunicaciones.<\/p>\n<p style=\"text-align:justify;\">La salida del servicio obedece a un giro de negocio a nivel empresarial en los servicios de comunicaci\u00f3n, los cuales han experimentado cambios significativos (uso Skype, WhatsApp y otras tecnolog\u00edas) que han desmejorado la sostenibilidad en el tiempo, adicionalmente, las nuevas estrategias corporativas de reordenamiento de los negocios, demandan un nuevo enfoque en lo que a telefon\u00eda IP corresponde.<\/p>\n<p>Adicionalmente, se exponen consideraciones que son relevantes para usted:<\/p>\n<ul>\n<li style=\"text-align:justify;\">En referencia a los servicios con permanencia m\u00ednima, no se cobra ning\u00fan monto adicional por retiro anticipado.<\/li>\n<li style=\"text-align:justify;\">El servicio no presenta dep\u00f3sito de garant\u00eda.<\/li>\n<li style=\"text-align:justify;\">No se requerir\u00e1 pago alguno por desinstalaci\u00f3n.<\/li>\n<li style=\"text-align:justify;\">La telefon\u00eda fija no presenta portabilidad.<\/li>\n<li style=\"text-align:justify;\">Deber\u00e1 solicitar nueva numeraci\u00f3n al nuevo operador de su confianza.<\/li>\n<li style=\"text-align:justify;\">Los horarios de atenci\u00f3n de RACSA es de 7:00 a.m. a 4:30 p.m. por posibles inquietudes.<\/li>\n<\/ul>\n<p>Nuestros canales de atenci\u00f3n estar\u00e1n disponibles para duda o consultas totalmente gratos y se muestran a continuaci\u00f3n.<\/p>\n<ul>\n<li>: 800 \u2013NAVEGAR (6283427)<\/li>\n<li>: 1406 L\u00ednea gratuita RACSA<\/li>\n<li>Correo electr\u00f3nico : <a href=\"mailto:comercial@racsa.go.cr\">comercial@racsa.go.cr<\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1609\" src=\"https:\/\/www.racsa.go.cr\/blog\/wp-content\/uploads\/2020\/05\/sip-trunk-02.jpg\" alt=\"Sip trunk-02\" width=\"4501\" height=\"4501\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se comunica a nuestros clientes del servicio SIP TRUNK de RACSA en telefon\u00eda fija, a&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[26],"tags":[],"class_list":["post-1607","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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